Every day, Thiagi tweets ready-to-use pieces of practical advice on different topics such as facilitation, listening skills, communication, leadership, productivity, training, and management.

Here’s a list of recent tweets about improving human performance that were frequently retweeted:

Conduct a diversity audit to determine how employees differ in gender, age, nationality, culture, language, personality, and other factors.
Conduct a communication analysis to review the clarity of job specifications, expectations, policies, procedures, and marketing materials.
Conduct an organizational analysis to audit the climate, standard practices, interpersonal relationships, and cultural norms.
Replace training with the use of job aids and performance support. These interventions could be more cost-effective.
Different interventions use different design procedures. But some universal design principles apply to all interventions.
Problems caused by suspicion, fear, betrayal, excessive caution, duplication, and micromanagement? Use trust building interventions.
Avoid arrogance. Understand the client’s perspective. Listen mindfully to the client’s analysis of the performance problem.